New Products

No Products at this time.



Changes

If you want to change the product received by another model, you must make a new order of the new product you want and return the product you want to change

The customer must take care of the shipping costs of the product that is not desired. The new product that is purchased will be shipped free of charge if the purchase is more than 100€






Returns

We hope you love our product but if for any reason you prefer to return it, the return period will be 15 days from the date of purchase of the product

The product must be returned in its own packaging and with its original documentation (it is very important to enter a delivery note with the order number to be able to identify the shipment)

The product must be in perfect condition with no signs of having been used

The customer must pay for the shipping costs of the return of the shipment



Return address

TYDDEN Customer Service

Cl/ Fresa, 1

28703 San Sebastián de los Reyes

Madrid

Spain



We advise sending the product for a transport that has a tracking code, because if the shipment is lost and it does not reach our facilities, we will not be able to process the economic return

Once received the product if it is in perfect condition we will proceed to the economic refund that will be made with the same payment method that was used for your purchase

In some situations you can receive partial economic returns if all the parts of the product were not returned






Factory default returns

If our product has manufacturing defects, please send us an email with photos for your evaluation to the following email

customerservice@tydden.com

After evaluating the photos we will send a notice to our transport agency so that you can pick up the product without any kind of expense

The period to evaluate manufacturing defects is 15 days from the completion of the shipment

The product must be returned in its own packaging and with its original documentation (it is very important to enter a delivery note with the order number to be able to identify the shipment)

The product must be without signs of having been used

The economic return of the product will be made with the same payment method that was used for your purchase