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GENERAL INFORMATION

IN HOW MANY LANGUAGES CAN YOU NAVIGATE?

The navigation languages ​​of TYDDEN.com are: Spanish, English. Customer Service is available in Spanish, English ..



DO YOU REPLACE "SOLD OUT" ITEMS?

If an item is sold out, we will try to replace it as soon as possible. If there is no stock, it will appear on the web as an article without stock.



WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

Yes, except in those products with craft processes in which there could be a minimal difference in the finish. In addition, the products suffer improvements throughout the productive processes that take time to reflect on the web, in any case you will always receive an improved version of the publication that is made on the web.



IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NODES AND OFFERS OF TYDDEN?

Yes, you only have to access NEWSLETTER, enter your data and you will receive information about the latest news, lookbook and TYDDEN events.



CAN I GET OFF OF THE TYDDEN NEWSLETTER?

In the section NEWSLETTER you can unsubscribe easily. Complete the data and select SEND.



HOW DO I RECOVER MY FORGOTTEN PASSWORD?

If you have forgotten your password you can retrieve it in the "your account" section located at the end of the web's homepage and then clicking on "personal information", once inside the menu click on forgot password and you will receive an email to reset the password.



HOW I CAN MAKE SURE I MADE MY PURCHASE?

Once your order is made, you will receive a confirmation email. If you do not receive it, contact our Customer Service department at customerservice@tydden.com



CAN I KNOW WHAT STATUS MY ORDER IS IN?

Yes. Access the section orders placed in the "your account" section and you can see the status of your order.



CAN I REMOVE AN ITEM FROM MY ORDER?

Yes, as long as your order has not left our facilities. Contact our customer service at customerservice@tydden.com to try to modify your order before it has been sent to your destination.



CAN I CANCEL MY ORDER?

Yes. You can cancel your order by contacting the Customer Service department at customerservice@tydden.com



WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

TYDDEN.COM only sells items in perfect condition so if, exceptionally, you get a garment with some tare please contact our Customer Service department at customerservice@tydden.com



WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If at any time, by mistake, you receive an item that you have not requested, please contact our Customer Service department at customerservice@tydden.com, they will solve it as soon as possible.



METHODS OF PURCHASE

WHAT FORM OF PAYMENT CAN I USE TO MAKE MY PURCHASE?

We have the following payment methods: Visa, Mastercard, American Express, Paypal and deferred payment.



WHY REASON CAN MY CREDIT CARD BE REJECTED?

Your card may be rejected for one of the following reasons: - The card may be expired. Check that your card does not exceed the validity date. - The limit of the card may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases. - It may be that some data entered is incorrect. Check that you have correctly filled in all the necessary fields.



CAN I OBTAIN AN INVOICE IN THE NAME OF MY COMPANY?

Yes. You only have to put the name of the COMPANY in personal data and cover the fiscal data that we ask for.



IS IT SAFE TO USE MY CREDIT CARD ON THE WEB?

Yes, the data is transmitted in SSL encrypted form. For the payment with Visa and Mastercard, only CES transactions (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be charged to the card. Otherwise the order will be canceled.



SHIPPING

WHERE I CAN GET MY ORDER?

You can receive it at the address you choose: address, work, etc. (never in a post office box)



HOW MUCH WILL IT TAKE MY ORDER?

LDelivery times depend on the place of delivery. For Spain (peninsula) and Portugal the shipments take between 2 and 3 working days (for the Canary Islands, Ceuta and Melilla the transit will be 3-5 days) for Europe from 2 to 4 days, rest of the world from 4 to 6 days.



HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

Shipping costs for orders over 100 Eur are free. The shipping costs for orders less than 100 Eur in Spain (Peninsula) and Portugal will be 4.95 eur. Canary Islands € 14.80, Ceuta and Melilla, € 18.40. Europe € 14.98, USA and Canada € 17.95 and rest of the world € 19.95 up to 1 kilo. Customs expenses and special taxes not included in the price. International packages may be subject to the payment of taxes and customs duties determined and regulated by local customs authorities that are not included in the price of the product.



WHAT IS THE PROCESS OF HOME DELIVERY?

If you have chosen delivery at home, we will send you an email confirmation of delivery when your order will leave the warehouse, another with a tracking number, with a link to the website of the courier company and finally the carrier will be Contact you by SMS or email to inform you of the delivery of your order.



CHANGES

If you want to change the product received by another model, you must make a new order of the new product you want and return the product you want to change. The customer must be responsible for the shipping costs of the product that is not desired, the new product that is purchased will be sent free of charge if the purchase is more than 100€



WHAT IS THE DEADLINE TO MAKE THE CHANGE?

The exchange period is 15 days from the date of purchase.



RETURNS

CAN I RETURN ANY ITEM I HAVE PURCHASED AT TYDDEN.COM?  

Yes, as long as the conditions mentioned below are respected. The product must be in perfect condition with no signs of having been used. In the event that there is doubt about the state in which the return is made, the criterion of the specialized personnel of TYDDEN.COM will always prevail, after inspection and verification of the article, in order to guarantee that fraudulent returns of products are not made. They have been used or in poor condition. The product must be returned in its own packaging and with its original documentation (it is very important to enter a delivery note with the order number to be able to identify the shipment)



Return address:

TYDDEN customer Service // Cl. Fresa, 1 - 28703 // San Sebastián de los Reyes, Madrid, Spain



We advise sending the product for a transport that has a tracking code, because if the shipment is lost and it does not reach our facilities, we will not be able to process the economic refund. Once the product has been received, if it is in perfect condition, we will proceed to the economic refund that will be made with the same payment method used for its purchase. In some situations partial economic returns can be received if all parts of the product are not returned.



WHAT IS THE DEADLINE FOR MAKING A RETURN?

The term for any return is 15 days from the date of purchase.



DO I HAVE TO PAY SOMETHING FOR MY RETURN?

The customer must take care of the postage costs of returning the shipment.



HOW WILL I RECEIVE MY REFUND?

Once the return is approved, you will receive the amount in the same way that you made your purchase.



WHEN WILL I RECEIVE MY REFUND?

After approving the return (the items have to be in perfect condition and have the labels inside). Remember that the payment to the credit card always depends on your bank.



HOW DO I HAVE TO DO IF THE AMOUNT OF MY RETURN IS INCORRECT?

By contacting our Customer Service department customerservice@tydden.com, we will solve the problem as soon as possible. TYDDEN.com reserves the right to refuse returns communicated or sent after the deadline or that are not in the same conditions in which they were received.



RETURNS FOR MANUFACTURING DEFECTS

If our product had manufacturing defects, please send us an email with pictures for your valuation to the following email, customerservice@tydden.com after evaluation of the photos we will send notice to our transport agency so that you can pick up the product without any Type of expense The period to evaluate manufacturing defects is 15 days from the completion of the shipment. the product must be returned in the same packaging and with its original documentation (it is very important to enter a delivery note with the order number to be able to identify the shipment) the product must be without signs of having been used. The economic return of the product will be made with the same payment method that was used for your purchase.



WHAT IS THE DEADLINE TO MAKE THE RETURN?  

The exchange period is 15 days from the date of purchase